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I Could Never Be This Dedicated

Two weeks ago, I decided to treat myself to a latte from Starbucks. I had a gift card and decided I had enough time to swing by the "drive-thru" in my town before work.

I pulled up at the speaker and expected the same apathetic greeting I normally get at any fast food drive-thru. I was so shocked by what came out of the speaker that I couldn't even order. The guy had this awesome radio personality voice and a big long greeting that was such a surprise that I started laughing and couldn't order. Once I had composed myself, I ordered a Venti iced latte with an extra shot. (Because caffeine is my drug of choice.)

When I pulled up to the window, the guy - let's call him Billy because I totally forget his name - handed me my drink and encouraged me to have a terrific day with his high-energy radio voice. I could never have that much enthusiasm that early in the morning. 

I drove off with my latte and a big smile since that was just the funniest experience I'd ever had at a drive-thru. Or at least, that's what I thought. I didn't know it was about to get funnier. I happened to glance in my rear view mirror as I was cruising away from the parking lot. There in my mirror, jumping up and down and waving his arms like a lunatic, was Billy. I stopped the car because I had no idea what was going on and before I could even back up, Billy proceeded to run full-tilt toward me. As I was watching all of this in my mirror, it became a slow-motion scene from a movie. I'm pretty sure I heard the Chariots of Fire song as he ran all the way across the parking lot (dramatically ripping off his headset along the way). 

He got to my window, all out of breath, and said, "That's not your drink!" I told him I hadn't touched it yet. He was so concerned that I was about to drink the wrong drink that I was pretty sure it was a cup of acid. He told me to drive back through so he could give me the right drink. As I was turning my car around, Billy sprinted back across the parking lot with his headset in one hand and the wrong drink in the other. He was about to turn into the back door of Starbucks when he completely wiped out. I mean really. The poor thing hit the deck. But, he sprang right back up and ran inside.

When I got back to the window, I told him I was sorry he had to run after me. (I politely didn't mention that I saw the poor guy wipeout in the parking lot.) He kept apologizing for almost giving me the cup of acid wrong drink and even gave me a coupon to come back for a free beverage. I felt like I should've given him some kind of coupon for sprinting after my car and then falling down in the parking lot. As I came out of the drive-thru to the spot where he fell, I saw the whole latte (all 20 ounces of espresso, milk, and ice) splattered all over the place. Poor Billy.

There are days, when I have to bust out an extra shot latte just to walk in the door at work. I feel like there should be awards for people like Billy who are so dedicated that they throw themselves all over parking lots just to keep coffee addicts like myself happy. That's some dedication.

Mmmm... that's the good stuff right there.

Ever have an awesome person wait on you? 

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"As We Speak" said...

Your funniest post to date...HERE'S to BILLY,AND ALL THE BILLY'S OUT THERE!

PS...There is a hostess at 'Long Horn,'who happens to work at 'Starbucks ' and has the same personality...PRE-TEE SURE THEY ARE PARTAKING OF THE CAFFEINE PRODUCTS!!!

Lady Estrogen said...

Will all the crazy allergies out there these days, I'd be terrified to work in any sort of food-related industry -- especially for minimum wage. That's dedication, for sure :)

Lissie said...

I never thought about the allergies! Maybe Billy was trying to save my life (even though I don't have allergies)! Now I like him even more.

Lissie said...

I guess my energy level would be pretty high if I was drinking espresso all day, too. He totally made my day, though!

ronnie said...

Recently posted a good customer service experience myself. Someone from a music store sent me a thank you card!! With a hand-written note!

Those experiences are awesome!

Lissie said...

Hand-written note? I didn't even think those existed anymore! :)

Dawn said...

You should call the manager and tell them--lots of times people in retail get rewards/bonuses for good reviews! Even if you don't know his real name the staff will get complimented!

Lissie said...

Good idea!

Anonymous said...

I am laughing so hard I am crying! Love this post!

Lissie said...

It was quite an experience!